The Sales Engine
iDealResponse was built to do one thing – drive performance. IR accelerates quota attainment by giving reps a way to practice with each other online and helps them collaborate to share industry and customer knowledge. iDealResponse is a sales performance platform that gives reps a system to work with their team to develop the knowledge and verbal skill set to convert leads to prospects, and prospects to customers.
A rising tide lifts all reps
Break the cycle of 80 percent of sales being driven by the top 20 percent of the team. Sluggish team performance is often a symptom of not having the right skill set or knowledge. With iDealResponse, every rep is motivated to engage with their best responses and give personalized feedback on key metrics. The result is that the entire team reaches a new level.
Built to sell
From cold calls to closing, verbal skills are the most critical part of a rep’s sales arsenal. iDealResponse was built by sales experts who know the value of exceptional conversations. Reps practice with their team online and have access to top-rated responses. They enter conversations confident and prepared at every stage of the sales cycle.
Your team is a goldmine
A changing competitive landscape, new products and solutions, and a steady stream of mergers and acquisitions – it isn’t easy out there. Why go into a conversation alone when you can take your team with you? iDealResponse mines the best responses and ideas from the team, so that you always know what to say.
Supercharge sales enablement
iDeal Response can be used as a stand-alone performance self-coaching system, or as a way to augment existing training. Some groups use IR to identify training needs and skill gaps. Others use it to surface customer situations and concerns around which to create coaching. And all teams use IR to reinforce and engrain content and give reps a tool to self-coach between training sessions.
Calibrate the future
Traditional call calibration analyzes past performance and is random: random call monitoring, random feedback, and random results. iDealResponse is a structured system that consistently benchmarks, measures, and improves agent performance. With iDealResponse you focus on the future and not on the past.
Customer relations evolved
Customer relationships depend on one simple, human variable: the conversations agents have with customers every day. Great conversation skills aren’t learned in a day, but many training programs are set up with that expectation. Our philosophy is to engage agents on a daily basis to drive sustained improvement. The result: agents who have the skills to increase customer loyalty and resolve issues quickly.
Get up to speed - quickly
Fluctuations in business growth and seasonal demands means an onboarding headache. iDealResponse gives you a way to onboard and scale quickly. New agents get up to speed by practicing with, and listening to, experienced peers. With anytime, anywhere access to the IR verbal database, time to productivity for new agents is significantly shorter.
Train the way they learn
80% of Call Center employees are between the ages of 20 and 35. This “Facebook generation” is tech savvy and thrives in mobile, open, collaborative environments. iDealResponse is a mobile platform that agents can use anywhere. It is also a peer-based learning system that gives reps accountability for their own, and their team’s improvement.