iDealResponse founder and CEO Chris Bijou led sales at some of the top enterprise software firms including Oracle, Siebel and EDI Technologies. In every role, he noticed a persistent lag in adapting sales techniques to meet customer demands and a negative attitude of internal competition especially towards top producers. He grew frustrated with the lack of tangible and consistent best practices among even the most experienced reps. Chris designed an offline peer collaboration system, and later a phone-based feedback system to quickly surface the “ideal responses” to customer challenges and to drive verbal proficiency. As he built out his software, Chris recognized the wider applicability of his solution across service and training organizations.
Now, augmented by multimedia and social platform technology, iDealResponse is poised to become a must-have enterprise business intelligence, performance management and training solution across all sectors. iDealResponse is revolutionizing how companies process develop actionable intelligence and driving employee performance.