by , News, 6 Comments

Sep 30

Redefining sales processes with iDealResponse


by admin, News, 6 Comments

Sep 30

Redefining sales processes with iDealResponse

Sales Teams are seeing 10 to 15 percent improvements within a month of starting iDealResponse

SALT LAKE CITY—iDealResponse has developed a sales performance system that is transforming the way Fortune 500 companies develop and improve the proficiency of their sales teams.

Companies that adopt the iDealResponse system are seeing immediate improvements among their sales teams within only a couple weeks. Many of these companies are seeing 15-20 percent increased closure rates among its sales teams, with many salespeople closing higher-paying accounts than they closed before using the iDealResponse system.

“Other sales systems only measure the end result of a sale: did we get the account or not?” said Chris Bijou, CEO of iDealResponse. “What we’ve developed is a unique social platform that measures the actual conversations frontline salespeople are having with prospective and current customers.

First, we record what the salespeople are saying during sales. Then the salesperson’s peers rate his or her responses, which allows teams to know how effective they are and exactly where they need improvement.”

Once the conversations have been recorded and rated, teams can discuss why certain conversations were effective and others weren’t. The best responses developed by teams are stored in an “iDealResponse Knowledge Library” for later use and reference by the sales team. This library also acts as a dynamic, active intelligence repository for frontline employees and company executives.

Among the companies that are using iDealResponse are Morgan Stanley, Wells Fargo and Johnson & Johnson. After only a couple weeks of implementation, 92 percent of salespeople within a company that use iDealResponse fully adopt the system, as opposed to the 5 to 15 percent adoption of other sales performance programs. In some cases, companies have set aside their own sales training systems to place greater emphasis iDealResponse.

About iDealResponse

iDealResponse provides the first verbal response management (VRM) system that measures and improves proficiency in sales and customer service interactions. It provides real-time, peer-based training to help employees deliver content that is compelling, engaging, accurate and is delivered with the right tone. It has been implemented by Fortune 500 companies, including 5 of the top 10 financial services companies. iDealResponse is headquartered in Salt Lake City. For more information, please visit

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Media contact:
Boston Blake
Springboard5 for iDealResponse
[email protected]


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